Frequently Asked Questions

I am ready to move forward, what is next?

Simply complete the pre-application and return.

Who cancels my current processing agreement?

Similar to closing an old checking account, you will need to do that once your new account is processing.

What if I have a point of sale/computer system?

We will work with your point of sale/computer company to get your account converted.

What about cancellation fees?

Let us know if you have a cancellation fee, we may be able to assist.

How long does it take to get my new account?

This can vary, but your account can be ready in a little as 1-2 business days

Can you utilize my current equipment?

This depends on the make and model of your equipment.

What happens next?

Once we receive your pre-application, we will send you the proper documents to execute. Once completed, we will begin the underwriting process and notify you once your account is ready.

Where do I complete my PCI scan?

Where do I access the reporting tool?

I still have questions.

No worries, that is what we are here for. Feel free to call, email or use our messaging system to communicate with us.

What is the number for 24/7 Customer Service & Technical Support?